Program Management

Employee Supports Program Structure: Reporting

Overview

As part of your employee supports program design process, you will want to think about the specific structural components that support and comprise the delivery of your employee supports program. These components should align with and support the key goals and strategies for your employee supports program.

In this learning guide, we cover one of the six components: reporting structures. We cover three types of reporting structures typically used for employee support staff – with varying levels of coordination, access, and employee privacy. Please note, these do not necessarily represent a comprehensive summary of options or implications. Trade-offs should be considered prior to finalizing your social enterprise’s delivery method(s).

 

1. Employee Supports Within the Social Enterprise

Benefits

  • SE Director continuously apprised of both operations and employee supports

Challenges

  • Maintaining connection of employees with agency‘s client services
  • Customizing client services for employee population
  • Ensuring that employee information shared with the SE is not inappropriately shared with employee’s supervisors

 

2. Social Enterprise and Employee Supports Distinct But Complementary

Benefits

  • Supportive of constraints on information sharing
  • Maintains connection of employees to client services

Challenges

  • Integrating employee supports within the SE and ensuring it feels seamless to employees
  • Communication is imperative
  • Often employee supports are represented in SE staff meetings, or there are standing meetings between operations and support

3. Employee Supports Reporting to Human Resources

Benefits

  • Employee supports perceived by employees as a “benefit” of their employment
  • Supportive of constraints on information sharing

Challenges

  • Maintaining connection of employees with agency‘s client services
  • Keeping employee supports as a priority of either SE or Client Services

Other Structural Components To Consider

You will want to think about the specific structural components that support and comprise the delivery of your employee supports program. These components should align with and support the key goals and strategies for your employee supports program. REDF has identified six core areas to consider:

 

Metrics to Track

Budget

Participation Model

  • Desired goals and outcomes
  • Data on SE employees hired/exited
  • Staffing
  • Employee supports
  • Equipment
  • Subcontracts
  • Compensated
  • Incentivized
  • Voluntary
  • Hybrid
  • Integrated

Read more about metrics >

Read more about budget >

Read more about participation model >

 

Delivery Method

Staffing

Reporting

  • One-on-one
  • Group
  • Hybrid
  • Other
  • Functions
  • Roles
  • Structure
  • Coordination
  • Access
  • Employee privacy

Read more about delivery method >

Read more about staffing >

 

You will find links to resources for each of these considerations, walking you through the pros and cons and key considerations for each.

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2019-04-26 08:53:40

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