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Learn more about how to conduct a NPS survey and analysis, and see an example analysis output.

What is a Net Promoter Score Survey?

  • NPS is calculated using the outcomes of a one-question survey: “How likely would you be to recommend [the Company or the Product / Service] to a friend or colleague? (1 = not likely, 10 = extremely likely)”
  • This question should be asked to the customers each time a product is purchased or a service is fulfilled.

For a helpful tool to determine how to conduct a Net Promoter Score, download the file below!