About This Resource
Learn more about how to conduct a NPS survey and analysis, and see an example analysis output.
What is a Net Promoter Score Survey?
- NPS is calculated using the outcomes of a one-question survey: “How likely would you be to recommend [the Company or the Product / Service] to a friend or colleague? (1 = not likely, 10 = extremely likely)”
- This question should be asked to the customers each time a product is purchased or a service is fulfilled.