Operations within an employment social enterprise refer to the daily or regular activities and tasks that enable the organization to produce and sell goods, and to deliver value to its participant workforce. We think of Operations as the “gears” within the organizational machine – the pieces that must fit together behind the scenes the organization to run effectively, efficiently, and safely.
What exactly constitute Operations will vary by organization, but generally we think of the concept to include the activities and tasks related to key processes,
equipment, facilities, and /data infrastructure. This section those topic areas and others in some depth.
Health and safety policies include a documented set of rules and procedures intended to protect employees from illness or injury caused by their work.
Data access, usability, and behavior includes how different types of data (e.g., financial and employee success program data) is collected and stored in technology or paper-based systems across the organization, as well as the process of cleaning, transforming, and modeling data to discover useful insights for decision-making.
Key metrics – sometimes referred to as Key Performance Indicators (KPIs) – are quantitative or qualitative measures commonly used for assessing, comparing, and tracking performance or productivity in an organization.
This presentation provides a user-friendly summary of research conducted on different types of CRM (Customer Relationship Management) software available on the market.
An enterprise’s facilities should be selected, designed, maintained, and renovated with intention and purpose.
Equipment is an investment, and—depending on the value of the equipment, what it’s used for, or how frequently it needs to be purchased or replaced—it can be a significant investment for an employment social enterprise.
Staffing management is the practice of aligning participant workers with work shifts and service contracts to ensure your employment social enterprise can reliably deliver work it has committed to.
Generally, the need for documented processes and good process management increases as an organization grows. But all organizations should have some form of documented processes.
It’s important to consider and select software thoughtfully so that the combined whole of all systems and software that support an organization result in increased efficiency.
Inventory management refers to the process of ordering, storing, and using an organization’s inventory. This includes the warehousing, processing, and overall management of raw materials, as well as work-in-progress (WIP) inventory and finished products.