Development operations or development infrastructure are the systems and practices that function behind the scenes on a fundraising team. They are things like clarifying your team’s division of labor, prospect research, gift processing, gift acknowledgment, and data administration.
Stage: Manage a Social Enterprise
Generally, the need for documented processes and good process management increases as an organization grows. But all organizations should have some form of documented processes.
It’s important to consider and select software thoughtfully so that the combined whole of all systems and software that support an organization result in increased efficiency.
A value proposition is a clear statement that conveys a) how the product or service your social enterprise sells will meet an important and unmet customer need, and b) why these customers should buy from your business vs. a competitor.
Customer experience and feedback refers to formal ongoing processes to solicit customer feedback and incorporate insights into both business strategy and daily operations.
A theory of change and logic model are two tools that often accompany each other and are used to design, implement, and evaluate a program—in this case, your employment social enterprise’s employee success program.
Program fidelity refers to how closely a social enterprise executes its employee success program relative to planned activities, as well as the consistency in which it delivers program services across all locations and aspects of the social enterprise
Recruitment and intake describes how a social enterprise markets its work, attracts new participant workers, gathers information from interested candidates, evaluates candidates for program enrollment and / or referral to partner organizations, and documents the process.
Onboarding is the process of integrating newly hired employees into the organization and its culture, along with their new team and role.
A barrier / needs assessment process helps employee success program staff understand a participant worker’s barriers and needs upon entering the program and aids in tracking their progress over time.