Key metrics – sometimes referred to as Key Performance Indicators (KPIs) – are quantitative or qualitative measures commonly used for assessing, comparing, and tracking performance or productivity in an organization.
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Operations
Operations within an employment social enterprise refer to the daily or regular activities and tasks that enable the organization to produce and sell goods, and to deliver value to its participant workforce. We think of Operations as the “gears” within the organizational machine – the pieces that must fit together behind the scenes for the organization to run effectively, efficiently, and safely.
What exactly constitute Operations will vary by organization, but generally we think of the concept to include the activities and tasks related to key processes, equipment, facilities, and technology/data infrastructure. This section explores those topic areas and others in some depth.
Operations Resources
This resource tailors its advice and guidance to early-stage ESEs, is designed with a “newly-onboarded COO of an ESE” in mind, and incorporates an organizational change management lens on operations improvement
Generally, the need for documented processes and good process management increases as an organization grows. But all organizations should have some form of documented processes.
It’s important to consider and select software thoughtfully so that the combined whole of all systems and software that support an organization result in increased efficiency.
Staffing management is the practice of aligning participant workers with work shifts and service contracts to ensure your employment social enterprise can reliably deliver work it has committed to.