This second article addresses steps five to seven, which happen after the top executive has decided to leave.
Stage: Grow a Social Enterprise
Succession planning begins with the end in mind. The leader’s leaving is not the end; in fact, it is also a new beginning – for the departing leader, for their successor, and most importantly, for the organization and all its people.
This presentation provides a user-friendly summary of research conducted on different types of CRM (Customer Relationship Management) software available on the market.
The Supervisor Onboarding & Training presentation is an example of a cohesive package of training material for onboarding new supervisors at an employment social enterprise.
This Venture Criteria Bank & Template Tool can be used for ESEs to generate, refine, and prioritize a set of venture criteria that will enable them to meet their business, social, and operational goals.
The strategic purpose of corporate sponsorship fundraising is to activate corporate responsibility through meaningful value propositions. Corporate Sponsorship is a common choice for ESEs as the business will already have corporate partners.
The strategic purpose of grant fundraising is to activate institutional generosity. Grants are a common choice for ESEs as workforce development is a priority of many grantmakers.
Customer experience and feedback refers to formal ongoing processes to solicit customer feedback and incorporate insights into both business strategy and daily operations.
Program fidelity refers to how closely a social enterprise executes its employee success program relative to planned activities, as well as the consistency in which it delivers program services across all locations and aspects of the social enterprise
Recruitment and intake describes how a social enterprise markets its work, attracts new participant workers, gathers information from interested candidates, evaluates candidates for program enrollment and / or referral to partner organizations, and documents the process.