About This Resource

This session was part of the 2024 Building Trauma-Informed Workplaces: Principles, Practices, and Real-World Insights

Series Overview

The Building Trauma-Informed Workplaces: Principles, Practices, and Real-World Insights series is designed to explore the specifics how trauma informed care can be an integral part of your employment social enterprise.

Topics include:

• Principles of Trauma-Informed Care (TIC)
• Understanding how trauma-informed approaches impact programming
• The critical connection between TIC and one’s approach to managing conflict, and
• Real-world practices and tools participants use to show up ready for success.

By the end of the series, attendees will be equipped to create more supportive, effective, and trauma-informed environments.

To bring the learnings to life, we’re thrilled to be joined by ESE leaders, participants, and consultants with deep expertise in employment social enterprise trauma-informed care.

Session Description

Trauma-Informed De-escalation: Integrating Compassionate Care into Conflict Resolution is the third session of the series. During this session Eric Davis from Crossroads Campus and Allen Davis Consulting, delves into the critical connection between Trauma-Informed Care (TIC) and effective de-escalation. Attendees will explore how understanding and applying TIC principles can transform their approach to managing conflict, particularly when working with individuals who have experienced trauma. By recognizing the signs of trauma and responding with empathy, participants will learn how to prevent escalation and foster a sense of safety and trust in high-stress situations.

Session Goals & Key Takeaways:

• This session delves into the critical connection between Trauma-Informed Care (TIC) and effective de-escalation. Participants will explore how understanding and applying TIC principles can transform their approach to managing conflict, particularly when working with individuals who have experienced trauma. By recognizing the signs of trauma and responding with empathy, participants will learn how to prevent escalation and foster a sense of safety and trust in high-stress situations.
  Recognizing Trauma Responses: Learn to identify the behavioral and emotional signs of trauma, which often manifest during conflicts.
•  Empathy as a De-escalation Tool: Understand how the core principles of TIC—such as safety, trustworthiness, peer support, collaboration, empowerment, and cultural competence—are essential in de-escalation.
•  Applying TIC in Real-Time: Discover how TIC principles guide your responses during an escalation, helping you to choose words, tone, and actions that de-escalate rather than inflame the situation.
•  Interactive Role-Playing: Engage in scenarios where you practice de-escalation techniques with a trauma-informed lens, focusing on real-world applications.
•  Building Resilience and Trust: Learn how using TIC in de-escalation not only diffuses immediate conflicts but also contributes to long-term positive relationships and resilience in those you serve.

This session is ideal for:

• Professionals in direct care roles: such as social workers, case managers, and mental health counselors who regularly deal with high-stress or potentially volatile situations.
•  Youth and workforce development staff: particularly those working with young adults who may have experienced trauma or are currently in unstable living conditions.
•  Anyone involved in crisis intervention or conflict resolution: who wants to enhance their skills through a trauma-informed perspective.

Below is the session recording and accompanying materials

About Allen-Davis Consulting

Allen-Davis Consulting is a specialized firm dedicated to promoting Trauma-Informed Care (TIC) principles and practices. With nearly a decade of experience, Eric Davis has established himself as a leading expert in the field, blending extensive training with hands-on application to educate and inspire professionals across diverse sectors.

As the founder and lead consultant, Eric is passionate about fostering healing and self-regulation. His focus is on creating environments where individuals can transcend past experiences and shape their own narratives. His approach is rooted in the belief that trauma-informed practices have the power to transform both lives and organizations.

Allen-Davis Consulting’s areas of expertise include:

• Trauma-Informed Care principles and implementation
• De-escalation techniques
• Establishing healthy boundaries
• Motivational speaking

In addition to his consulting work, Eric serves as the Director of Programs at Crossroads Campus, an Employment Social Enterprise (ESE) in Nashville, TN. This role allows him to apply and continually refine trauma-informed strategies in real-world settings.

Allen-Davis Consulting offers both virtual and in-person training sessions, customized to meet the unique needs of each client. Whether you’re looking to integrate trauma-informed practices into your organization or seeking inspiring seminars grounded in lived experience, Allen-Davis Consulting provides the expertise and support needed to achieve your goals.

Transform your approach to care and leadership with Allen-Davis Consulting—where trauma-informed principles meet practical application for lasting change.